Working from home

Another call, another apology for your connection.

If the router is downstairs and your desk is at the far end of the house, every call depends on the signal getting through everything in between. A better broadband plan can't change the shape of your walls.

Person at a desk in a warm home office, pausing during a video call

Where to start

Find out which connection is failing.

Three patterns, three different fixes. Only one of them is ours.

  1. Calls fail in every room, even next to the router.

    Speak to your broadband provider. The fault is on the line, not inside the house.

    Not us
  2. The trouble follows one laptop from room to room.

    Look at that laptop first: its dock, its adapter or the call software.

    Not us
  3. Only the distant desk suffers. Beside the router, calls are clear.

    The route through the house is the weak link. A cable round the outside replaces it.

    What we fix

A two-minute test: take one call sitting next to the router. If it's clean there and not at your desk, that comparison tells us more than any speed test.

The job we do

A socket at your desk, without lifting a floor.

Router Your desk Front room Back bedroom
Wifi: through walls, a floor and a staircase Cable: along the outside wall, sealed where it goes in
  1. 1

    Free survey

    We walk round the house and check there's a route from the router to your desk.

  2. 2

    A fixed price in writing

    Agreed before anyone drills, so the number on the day is the number you saw.

  3. 3

    Usually done in a day

    Weatherproof cable along the outside wall, and a network socket at each end.

  4. 4

    Tested at your desk

    We test the connection where you'll actually use it, not beside the router.

From our first install, in Levenshulme

Network cable clipped along a mortar line on a brick wall, beside a black downpipe
Along the mortar line, tucked beside the downpipe.
Cable running straight up a brick gable wall towards a loft room, a ladder at the top
Straight up the gable wall, for a room on a higher floor.
A white double network socket fixed to the wall just above the skirting board
What you see inside: one socket above the skirting.

No network port on your laptop? You may need a USB adapter, and we'll check the kit you use before promising any speed. A cable inside your house can't fix an outage at your provider.

Does your house fit?

We need a way round the outside.

  • Semi-detached

    Usually straightforward

  • Detached

    Usually straightforward

  • End terrace with side access

    Often straightforward

  • Mid terrace

    Front rooms only

Not sure which one you live in? Mention it on the form. The survey is free, even if the answer is no.

Tell us where the router is and where you work.

We'll tell you whether a cable can reach your desk and what it costs. One room starts at £450, and your price is fixed in writing before any work begins.